FAQs

If you have the need to return an item, please send an email to: [email protected] OR call us at 800-323-3216 and we will provide the information for return procedures.

Shipping costs will not be refunded unless the return is due to our error. Duties and Taxes are not refundable.

Returns must arrive in new, resaleable, perfect condition for full credit or exchange. Merchandise must be returned within 30 days of original order delivery for full refund or exchange. Items returned outside of the 30-day window will be subject to restocking fees. For more information on restocking fees, please contact us at the email address or phone number above.

Items should be shipped back to us using a trackable service such as FedEx or UPS. We are not responsible for lost shipments.

Unless the shipping error was made by Miller Marketing Co., Inc., customers are responsible for all fees, tariffs, duties and shipping costs incurred by Miller Marketing Co., Inc., including but not limited to the costs of refused or redirected shipments.

We charge 6% sales tax only on orders shipping inside the state of Pennsylvania.

The trial period for instruments is one week. Customers are responsible for shipping costs both ways for each instrument. We won’t charge you for the return instrument on an instrument you decide to keep!

Typical UPS / FEDEX ground shipping costs: Oboes, $35 each way, English Horns, $45 each way, and Bassoons, $75 each way. Instruments are shipped with “Adult Signature Required” and insured.

We will need the name, address, telephone number, email address and a credit card to put on file. The credit card will be used to pay for the shipping costs and will be charged once the instrument (s) are returned.

If you decide to keep an instrument, used ones are payable by check only and new ones are payable by either check or credit card.

We accept items such as instruments, bocals and reed machines on a consignment basis.  Send us an email with picture and description of the item you wish to consign.  Include serial and model numbers.   We will contact you to discuss the selling price.  Our fee for this service is 15% of the final selling price.  Proceeds from the sale are payable once we have collected the funds from the buyer.

We service everything that we sell on consignment because it needs to look and play as well as possible to make an effective presentation to the new buyer.  Also, we take care of the insurance on the instrument while in our office, during shipment and during the trial at the new buyers location.

We offer long term and short term financing programs from 3 months without interest to 1-5 years / 10% down minimum with moderate interest rates.

We also accept trade-ins toward purchase of a new instrument. 

Contact us by phone or email to discuss your options or details of our trade-in or trade-up programs.

We offer a 1-year Limited Warranty on new instruments and a 90 day Limited Warranty on used instruments.  This warranty covers mechanical problems excepting abuse, negligence or repairs done by other repair shops.